Due to climatic and/or natural conditions. The activity may be affected by weather conditions. If it is cancelled, the company may notify the passenger 48 hours or within 24 hours, where the customer will be refunded or the payment may be postponed for a new date if there is availability. However, it is important to be aware that adventure tourism activities may even be cancelled in certain circumstances. terrain. In these cases, consider the following: If an activity must be cancelled during its development due to weather conditions becoming unfavourable during the course of the activity or the safety of the group is at risk, or the schedule is not met, the Guide may decide to let the group return. This will not be considered a cancellation of the activity; since the activity is carried out in the same way, with factors external to the Guide and/or the company being the that do not allow the activity to be fully developed, without generating a refund. In this same way, the Guide can decide the protection of the client individually, in case the Guide considers that the physical, health conditions or the times are not suitable to complete the activity, the Guide can notify the client of the suspension of their activity, without considering it a cancellation and without generating any refund. This considering that the Adventure tourism activities are subject to natural and personal conditions of the client, and there are operational costs involved. By customer conditions If a customer must cancel their participation in an activity, regardless of the reason, a percentage of the amount paid may be refunded, or none at all, depending on how close the activity is to the start date. 1. Cancellations made up to 3 days (72 hours) before the activity will result in a 100% refund of the tour cost already paid. 2. Cancellations made up to 2 days (48 hours) before the activity will receive a 50% refund of the total price. If a reservation was made for only 50% of the tour, this amount is non-refundable. No refunds will be issued for prepaid reservations due to operational expenses and the loss of the reservation by the company. 3. Cancellations made less than two days in advance (less than 48 hours) prior to the start of the activity will not be refunded. No refunds will be issued for prepaid reservations due to operational expenses and the loss of the space by the company. 4. NOW SHOW: If the client does not show up within the first minute of the activity, no refund will be made. Due to company conditions In the event that the company, the guide, and/or part of the team in charge of an activity decide to cancel a tour before it begins, whether due to insufficient capacity, bad weather, or force majeure, a new date will be rescheduled for those with the required conditions. If the participant cannot reschedule their activity, they will be refunded the cost previously paid.